Refund Policy

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1. Return Period

You have 30 days from the date of delivery to return products for a refund or exchange. The return period begins on the day you receive the product.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unopened and in its original packaging
  • The product must be in the same condition as when you received it
  • You must have proof of purchase (order confirmation email or receipt)
  • The return request must be made within the 30-day return period

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at connect@prizelonmmzonau.world with your order number
  2. Provide a reason for the return
  3. Wait for return authorization and instructions
  4. Package the product securely in its original packaging
  5. Ship the product to the address provided in the return instructions

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the product is defective or we made an error in your order. We recommend using a trackable shipping service and retaining proof of shipment.

5. Refund Process

5.1 Refund Timeline

Once we receive and inspect your returned product, we will process your refund:

  • Refunds will be issued within 5-10 business days after we receive the returned product
  • Refunds will be issued to the original payment method
  • You will receive an email confirmation once the refund is processed

5.2 Refund Amount

The refund amount will include:

  • The purchase price of the product
  • Original shipping costs (if the product is defective or we made an error)

The refund amount will NOT include:

  • Return shipping costs (unless the product is defective or we made an error)
  • Any handling fees

6. Non-Refundable Items

The following items are not eligible for return:

  • Opened or used products (unless defective)
  • Products damaged by misuse or negligence
  • Products returned after the 30-day return period
  • Products without proof of purchase

7. Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us immediately at connect@prizelonmmzonau.world
  • Provide photos of the defect or damage
  • We will arrange for a replacement or full refund, including return shipping costs

8. Wrong Item Received

If you receive the wrong item:

  • Contact us immediately at connect@prizelonmmzonau.world
  • We will arrange for the correct product to be sent
  • We will cover all shipping costs for the return and replacement

9. Exchanges

We currently do not offer direct exchanges. To exchange a product:

  1. Return the original product following our return process
  2. Place a new order for the desired product

10. Cancellations

You may cancel your order before it ships:

  • Contact us at connect@prizelonmmzonau.world with your order number
  • If the order has not shipped, we will cancel it and issue a full refund
  • If the order has already shipped, you may return it following our return process

11. Processing Time

Please allow the following processing times:

  • Return authorization: 1-2 business days
  • Return shipping: 5-10 business days (depending on your location)
  • Refund processing: 5-10 business days after we receive the returned product
  • Refund appearing in your account: 3-5 business days after processing (depending on your bank or payment provider)

12. Consumer Rights

This policy does not affect your statutory rights as a consumer. If you are a consumer, you have certain rights under Australian Consumer Law, including:

  • Right to a refund for products that are faulty or not as described
  • Right to a repair or replacement for products that fail to meet consumer guarantees

13. Contact Us

If you have questions about returns or refunds, please contact us:

Email: connect@prizelonmmzonau.world
Address: 4182 526/368 Sussex St, Sydney NSW 2000, Australia
Phone: +61 2 7801 8101